Refund policy

Before work starts

If you cancel before we start designing, we refund your deposit in full.

After design work has started

Design takes real time, so once we've started working on your design, the deposit is not refundable. If you cancel at this stage, you don't owe the remaining balance, and you can keep any designs already delivered to you.

After you approve the finished website

Once you've approved the finished website and paid the balance, payments are not refundable. If something isn't working as agreed, we'll fix it. Bug fixes are free for 14 days after launch.

If we can't deliver

If we can't deliver what's in your quote, and we haven't fixed it within 14 days of you telling us, we refund everything you've paid for the work that wasn't delivered. If the delay is caused by missing content, late payments or approvals on your side, this doesn't apply.

Third-party costs

Domain names, hosting, plugins and other services bought for you from other companies can't be refunded by us, but they stay in your name and remain yours to use.

Monthly services

You can cancel monthly services at any time, and they stop at the end of the month you've paid for. Months already paid are not refunded.

How to ask for a refund

Email [email protected] with your name, your invoice number and the reason. We reply within 2 business days. Approved refunds are paid within 7 business days, to the same account or method you paid with.