Delivery policy

Timelines

• Design: your homepage design within 5 to 7 business days of receiving your deposit and content.
• Business website: usually 2 to 4 weeks from approved design to launch.
• Larger websites with bookings, payments, listings or 3D: we agree a date in your quote.

Your exact delivery date is written in your quote.

What we need from you

Your logo, photos, text, prices and any logins we need (such as your domain account). Timelines start once we have these. If content arrives late, the delivery date moves by the same amount of time. If you don't have content ready, we can write text and source photos for you as an extra.

Revisions

Your quote includes 2 rounds of design changes before we build, and 1 round of changes on the finished website before launch. Further changes are welcome and are quoted separately.

How you'll see your website

We share a private preview link so you can check your website on your phone and computer before it goes live. Nothing is published on your domain until you approve it.

Launch and handover

After final payment, we publish your website on your domain, connect your email and WhatsApp buttons, and check everything works. You receive your logins, your website files on request, and a short video showing how to update your content.

Support after launch

For 14 days after launch, we fix any bugs or errors in our work for free. After that, we offer monthly maintenance, or we can help with one-off updates when you need them.

Delays

If we can't meet the agreed date, we'll tell you as early as possible and agree a new date with you. See our refund policy for what happens if we can't deliver.